1) Prepayment will be required to be made to schedule an appointment. To reschedule or cancel an appointment you should call or text (682) 239-4499 during our normal scheduled hours. You may also contact us by email at smashnbash.fortworth@gmail.com.

2) A $20 non-refundable rescheduling fee will apply to all appointments originally made after May 1st, 2021 that are rescheduled within a four hour period to the originally scheduled appointment or at any time within 14 days of a no-show appointment that is rescheduled.

3) Cancellations made 48 hours (2 days) prior to a scheduled appointment will receive 100% refund of amounts paid, not including any previously paid rescheduling fees. Any cancellations made within 48 hours will not receive a refund, but is eligible for credit towards a future appointment if scheduled within 14 days by telephone.

4) Credit for payment received will be given (less rescheduling fee) for any appointment that is cancelled within 48 hours of their originally scheduled appointment and if the appointment is rescheduled within 14 days of the cancellation.

5) We reserve the right to cancel your appointment if you show up to your appointment under the influence of drugs or alcohol. You will be asked to leave, and no refund or credit will be given.

6) We guarantee that will honor your original package selected for your appointment. We reserve the right to decline to upgrade your package due to time constraints or other limiting factors. If you refuse service at that point, you will not be issued a refund, but will be given credit towards a future appointment within 90 days.

7) If you select a party package, you will be charged the full amount of the package based on the number of people listed on the package. We accept additional people on a party package for an additional fee. It is the responsibility of the person who schedules the appointment to provide us with the number of participants for the party. Failure to provide this information may result in a reduction in the quality of your experience, a refusal of services for the extra person or persons, and could cause us to cancel or reschedule your appointment in order to accommodate everyone in your party.  

8) If you arrive and wish to reduce your package, we reserve the right to honor or decline your request. If we honor your request, we will not refund any portion of the prepayment, but instead issue a gift card for future use (within 180 days of issue) for the difference.

9) We reserve the right to cancel or reschedule your appointment for any reason concerning public health emergencies, inclement weather, national emergency, staff emergency, or other unforeseen reasons not previously mentioned. If we cancel your appointment for any reason not mentioned elsewhere in our cancellation policy, we will issue a full refund of the amounts paid.

10) Cancellations citing Covid-19 will not be issued a refund effective May 1st, 2021. You may reschedule your appointment for no fee. Please note, that if you reschedule your original appointment within 48 hours of the appointment then cancel your rescheduled appointment, no refund will be issued. A credit for a future visit may be given at our discretion.

11) We reserve the right to alter this cancellation policy at our sole discretion with or without notice.

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