Frequently Asked Questions:
Everyone has questions. The vast majority of them are the same, so we put them here. If you have a question that isn’t answered here, then give us a call at (682) 239-4499.
What are your hours?
- Monday & Tuesday Closed
- Wednesday 2 pm to 7pm
- Thursday 2 pm to 10 pm
- Friday & Saturday 12 pm to 10 pm
- Sunday 12 pm to 7 pm.
How much does it cost per person for the rage room?
We never charge by the person like our competitors do. Our prices start at $35. We developed our pricing matrix based on the following factors:
- Number of Items
- Length of Time in the room
- A Complete list of Packaged Pricing can be seen on our Menu page
Why don’t you charge by the person, wouldn’t it be cheaper?
We could very easily charge by the person and lower the perceived amount charged. But once you get to person number two, three, four, and five you end up paying more. Our closest competitor charges $40 per person for 20 minutes in a room; we charge $100 for up to 6 people for the same amount of time. Our method saves our customers money per session.
Where do you get all the stuff that breaks?
We want to support other small businesses and charitable organizations that are trying to do good in the world. We have worked to source our items from thrift stores that help the needy, estate sale companies, local residents who resale products, and other avenues. We also accept donated items to smash as long as they do not violate any of our policies.
I heard that smash rooms are dangerous, how do you make yours safe?
We use a layered approach to keeping our customers safe. The approach begins with educating the participants about the potential dangers and how to avoid them. We then layer you into our safety gear from top to bottom with the most exposed areas (hands and face) getting multiple layers as well.
I read that these types of venues promote violent behavior, is this true?
We did our research and found that while the perception is that breaking of anything is inherently violent, we have found and agree with the experts that this can be a constructive venue to release your emotions, safely; without the harming others and in some cases it can even be therapeutic.
What do I need to bring when I come to your place?
Everyone who is participating must have on closed toed shoes or they will not be allowed into a rage room. Crocs are not acceptable shoes.
Comfortable pants, and shirt. We advise that you do not wear hooded shirts of any kind, sweatshirts, jackets as shirts, long sleeved flannel or other heavy clothing. Please be aware that you will get hot and sweaty even though our temperature in the facility is set at 65 degrees. Otherwise we provide everything else.
Can I bring stuff from home to break?
Yes you can! We do have a room rental and clean-up fee of $25.00 for you to break your stuff in one of our rooms. This will give you up to 15 minutes in the room with your stuff. We even let you use our safety gear and tools of destruction.
The time I want isn’t available, can you still fit me in?
We would suggest that you call the day before you want to come visit to see if we have had any cancellations. Our system will only reopen a time slot if the customer cancels through our booking system. Sometimes they will just call us and we cannot remove their information. Otherwise, we will not likely be able to fit you in at your desired time and we will ask you to select an alternative time.
We are not accepting walk-ins and will only accept one appointment at a time with a set period for cleaning following the appointment.
Your breakable items are categorized by size, how do I know what is small, medium, or large?
Small items are like a small speaker, cell phone, glass bottle, or drinking glass. Medium items can be anything from a large glass item like a punch bowl, or electronics like a keyboard, an alarm clock, or radios. Large items include small furniture like end tables, chairs, or electronics like computer towers or flat screen TVs. Extra-Large items if available can be anything from larger furniture to stand up copiers, or even very large toys.
I see you now have splatter paint. What is that?
Splatter painting is a different way to paint. Think of cross between a food fight and a Jackson Pollock paintings, with multiple people flinging paint on canvases (not just their own).
I see that you charge by the person for splatter painting, why is this different from the rage room?
Our rage room pricing is dictated by the quantity of items broken and duration. Our splatter paint is also dictated by quantity of paint used and time, however the number of people dictate the amount of paint that is used in splatter painting.
Example: 3 people can share the same breakable items and take turns smashing the items. Whereas, three people cannot share a single canvas and then each take the canvas home when they leave. So we would want them to have 3 canvases which is three times the cost.
Why are the age limits different for the rage room and splatter painting?
One word – SAFETY
We think that the safety of children is important. So is their ability to participate. We think that children age eight and older have better comprehension of instructions than a three year old. We do take every situation into consideration. We do allow children from age eight into the rage rooms, however we have found it best that a parent or guardian make the determination if a child should enter a rage room. Additionally, the child must also be accompanied by a parent or legal guardian in the rage room until they reach the ripe old age of 16.
Children learn from a young age how to make a mess. We have made every effort to obtain non-toxic, allergen conscience paints. The purpose of splatter painting is to have fun while making a huge mess. What normal four year old can’t do that?
Do you have an area that we can change clothes in after our party?
No. We only offer a sink to clean your hands, face, and arms. We can provide a poncho to either place over your seat or for you to wear out. Please do not change your clothes in our lobby or parking lot. Someone has done it!.
I’ve prepaid for a package, how can I change the package I selected?
We can make adjustments up to 2 days before your appointment. We may not be able to honor all requests because of time and space limitations. This is why it is very important that you make sure you select the right appointment that meets your needs. Please take into consideration that it is easier for us to downsize a session than it is to upsize the session. We will make every effort that we can to reasonably accommodate your request as long as it does not interfere with another groups appointment.
What happens if I need to reschedule my appointment?
We can easily reschedule your appointment as long as you contact us more than 48 hours ahead of your appointment. If you need to reschedule within the 48 hour prior to your appointment or at your appointment time, we will charge an additional $20 rescheduling fee.
We are stuck in traffic, how long do we have before you cancel our appointment?
We understand that the Dallas-Fort Worth area has many traffic challenges. One of our owners formerly drove a taxicab in the area for 10 years and is familiar with the surroundings, you may call and ask for directions, alternative routes, and to let us know you are running late. We typically only allow 15 minutes without a phone call. If you call, we may be able to allow a slightly longer amount of time or work out where we put you in our rooms after our next appointment. We would much rather make adjustments than to cancel an appointment because of an unforseen circumstance.